How to find your way around the Exness Personal Area after signing up

The Personal Area is the profile created at registration. Trading accounts, leverage settings, support tickets and the Help Center are all reached from inside it.

Go to the Exness registration page →

The Personal Area is the settings hub Exness creates when you register. From it you reach your trading accounts, leverage settings, the Support hub, the Help Center and the terminal language. Trading itself happens in the terminal of a trading account, not in the Personal Area. Type your details only on Exness's site and apps.

The Personal Area in brief

The Personal Area holds the profile created at registration, while orders are placed in a terminal opened for a trading account — Exness Terminal from the Trade button of an MT5 account, or the MT4 mobile app for MT4 accounts. Leverage is one of the settings managed here, and a higher value means larger exposure, as margin trading guides explain. Sign-in details should only ever be typed on the Exness website or in its apps, never on third-party pages such as this guide.

The country of residence chosen at registration is permanent and decides which payment methods are offered later (Exness)
Leverage for an account is changed after logging in to the Personal Area (Exness)
Support tickets are created in the Support hub of the Personal Area (Exness Help Center)
The Help Center can be reached through the Personal Area once registration is complete (Exness)
The language of Exness Terminal is changed with the globe icon in the Personal Area, after which the terminal is reopened (Exness Help Center)

Go to the Exness registration page →

What the Personal Area is for

Registering with Exness creates two layers you return to: a profile layer and a trading layer. The profile layer is the Personal Area. Your trading accounts are listed there, a demo is topped up there, leverage is set there, and tickets and the Help Center sit behind the same menu.

Registration also creates an MT5-based demo account with 10,000 USD in virtual funds, and it sits in the Personal Area like any other account. What the Personal Area does not do is trade. For that you open a terminal: Exness Terminal from Trade on an MT5 account, or the MT4 mobile app for MT4.

The country of residence and the payment methods shown

Your country of residence is picked during registration, and that choice is permanent. It also decides which payment methods the Personal Area shows in the deposit and withdrawal screens. If the list looks different from a guide you read, the reason is the country on your profile, not a setting.

No payment method is named here, because the list is generated in the Personal Area for your profile and cannot be guessed from outside. The country cannot be edited later to unlock a different list; it is set during signup, as covered in how to sign up for Exness. Minimum deposit applicable; may vary based on payment method or geographic location.

Changing leverage for an account

Leverage is a per-account setting, and it is changed after you log in to the Personal Area, not inside the terminal. Select the trading account there and change its leverage; the setting belongs to that account, and the terminal is where it can be checked.

Treat the setting as risk control rather than a preference: a higher value means more exposure, not more opportunity. No particular value is recommended here. The habit worth keeping is to check the setting on the account you are about to trade before opening a position, and review it when your plan changes.

The Support hub and the Help Center

Two support routes sit inside the Personal Area. The Support hub is where you create a ticket; for anything about Exness Terminal or another platform, pick the Exness platforms category when you write it. The Help Center is reachable through the Personal Area once registered, and it answers most setup questions.

Write a ticket the way you would describe a fault to a technician: which trading account, which terminal or app, and what appears on screen when it happens. Never put your password in a ticket. For changing the terminal language, the browser terminal walkthrough covers the globe icon route step by step.

Two places are easy to mix up after signing up. The Personal Area is the profile: accounts, leverage, payment screens, tickets and language. Trading happens in a terminal opened for a specific trading account — Exness Terminal from the Trade button of an MT5 account, or the MT4 mobile app for an MT4 account.

So when something will not open, first check which of the two is being opened and which platform the account runs on: an MT4 account will not connect to the Exness Trade app, and in certain regions MT5 accounts are used only in the MetaTrader 5 terminal. Type sign-in details only on Exness's own website or apps; this guide has no login form and never asks for them.

Questions people ask at this step

Can I change my country of residence after signing up?

No. The country of residence is chosen once at registration, is permanent, and it decides which payment methods appear in the Personal Area. Getting it right during signup matters, so check the signup walkthrough before you submit the form.

Where do I change leverage for one account?

Log in to the Personal Area, select the trading account and change its leverage there. The setting belongs to that account; the terminal is where the current value can be checked, not where it is changed.

Why will my trading account not open in the app or terminal?

Check the platform first: the Exness Trade app connects only to MT5 accounts, and MT4 holders are redirected to the MT4 mobile app. In certain regions MT5 accounts work only in the MetaTrader 5 terminal. If the platform matches, raise a ticket in the Support hub under the Exness platforms category.

How do I change Exness Terminal's language?

Change it through the globe icon in your Personal Area, then reopen Exness Terminal so the preference applies. The setting sits outside the terminal window, which is why hunting for it inside the chart layout wastes time.